Questions and answers about your visit to the treetop walk

Can I take my dog?

Dogs* or any other animals are unfortunately not allowed on the walk.

However, dog kennels with drinking water are available at the treetop walk, which you can use free of charge.
You can find further information at the ticket office.

*Exception: Disabled companion and assistance dogs.

Where can I get tickets for the treetop walk in the Naturerbe Zentrum Rügen?

Tickets can be purchased directly on site at the ticket office of the treetop walk or in advance online in the ticket shop.

Purchasing tickets at the ticket office and admission are possible until 1.5 hours before the treetop walk closes.

Click here for our admission prices, opening hours and the online ticket shop!

Do you accept cashless payments?

Yes, we accept EC cards, MasterCard and Visa credit cards in addition to cash.

If required, payment on invoice is possible for groups.

Can I visit the treetop walk in bad weather?

Yes, the walk is open when it rains, and it is cleared of any snow in winter.

We only reserve the right to close the walk for safety reasons in case of thunderstorms, hail, storms and ice.

Are children allowed on the walk?

Of course, children are allowed on the walk. However, children under the age of 14 need to be accompanied by an adult.

The walk is also accessible, i.e. you can also comfortably access the walk with a pushchair or wheelchair.

Families benefit from a family tariff!

There are also some exciting workshops and experiments to take part in our NaturLabor, for example, our popular amber-grinding workshop.

Can I use the walk with inline skates?

Unfortunately, no! You are not allowed to use the walk on inline skates, skateboards, city scooters or bicycles for safety reasons.

How long does it take to visit the walk?

The walk has an overall length of 1,250 metres. Visits can take anything between 1 and 2 hours.

After the tour, you can visit our exciting interactive exhibition “360° Naturerbe Prora”, as well as our current temporary exhibition.

  What else is there to see or do apart from visiting the walk?

You’ll find our very own Boomhus restaurant right by exit from the treetop walk.

There’s a beer garden and a free adventure playground for the little ones.

Is disabled parking available?

Disabled parking spaces are available in car park P1.

These are marked, and located 500 metres from the entrance to the treetop walk.

Is the treetop walk accessible with a wheelchair or pushchair?

The treetop walk and the “Eagle’s Nest” are designed to be accessible.

The walk has a maximum gradient of 6 %, and can therefore also be used by wheelchair users or parents with pushchairs.
There are several level resting areas along the way. The Boomhus restaurant is also accessible.

Exit the treetop walk via the exit tower and the Environmental Information Centre.
A lift is available to enable a comfortable, stress-free visit for senior citizens, wheelchair users and parents with pushchairs.

Are there accessible toilets on the treetop walk?

Disabled toilets are available at the Environmental Information Centre.

Is there a baby changing room?

A baby changing room is available in our Environmental Information Centre, free of charge.

Can I borrow a wheelchair or walker?

There is a wheelchair service at the Naturerbe Zentrum Rügen. Wheelchairs and walkers can be borrowed free of charge; please book by telephone. Telephone reservations on +49 38393 662200.

Important information:

• When visitor numbers are particularly high, it is possible that all our wheelchairs and walkers are being used. We thank you for your understanding.

• Please note that a valid photo ID must be left at the ticket office as a deposit.

• You should collect your ID from the ticket office at least 1 hour prior to closing.

• You can also rent:

children's buggies

walking aids

What is the NaturLabor?

The NaturLabor offers environmental learning sessions for school and kindergarten groups, as well as all other groups. You are welcome to make an appointment for your group.

We also have a regular events programme for individual visitors. You can find details in our events calendar.

Questions and answers for buying online tickets

Where can I get tickets for the treetop walk?

Tickets can be purchased either directly at the treetop walk or in advance in the online ticket shop.

Buy your tickets directly online here and save yourself possibly longer waiting times at the ticket office.

How do I book an online ticket?

1. Access the ticket shop.

2. Select the ticket type.

3. Select the number of tickets.

4. Select a date.

5. Check your selection and enter your e-mail address.

6. Confirm your order and continue with the payment process.

7. Tickets will be sent to your email address and can then be printed out or shown on your smartphone when you visit.

How do I access the treetop walk with my online ticket?

Please look for the "Online Tickets" sign on the right-hand side of the ticket office.

With your online ticket, you can enter the treetop walk directly, without having to wait long at the ticket office.

It is not necessary to exchange it for another ticket.

Simply bring your online tickets printed out or on your smartphone and scan the QR code directly at the right-hand turnstile.

How do I get through the turnstile with my pram or wheelchair?

For barrier-free access, the middle entrance will be opened for persons with prams and persons in wheelchairs.

So you can enter the treetop walk without the turnstile barrier.

Do I have to print out my ticket?

No, you don't have to. For the sake of the environment, you can also show your ticket on your smartphone at the turnstile.

How can I print my online tickets?

If you would like to print the tickets, you can access your online tickets via the "Download tickets" button in the confirmation e-mail.

Is a black and white printout also sufficient?

Yes, it is only important that the QR code is clearly visible. Please make sure that there is enough ink ("toner") in the printer.

Can I combine several Online Tickets on one DIN A4 page?

No, due to the readability of the QR code, each online ticket must be printed on a separate DIN A4 page.

Can I also have tickets delivered by post?

No, tickets are only available in digital form as online tickets in the ticket shop.

Can I order a gift voucher online?

You can order our gift vouchers here.

You can find more information about buying and redeeming the vouchers here.

I have a free ticket for the treetop walk at the Naturerbe Zentrum Rügen. Can I redeem it in the online ticket shop?

Unfortunately, free tickets cannot be redeemed online in the ticket shop, but can only be converted into an admission ticket directly at the ticket offices on the treetop walk.

Can I combine discount promotions with the online ticket?

You can only get reduced admission tickets from discount promotions directly at the entrance ticket offices at the treetop walk.

Can I get discounted tickets in the ticket shop?

You can only purchase discounted tickets directly on site at the ticket office.

When do I have to order my online ticket at the latest so that I receive it in time before my visit to the treetop walk?

You can even order your online tickets while still in the queue directly at the trail and show the tickets directly at the turnstile.

How long are the online tickets valid?

Our online tickets are day-dated and only valid on the selected day of the visit.

Please note the exact opening hours of the treetop walk at Naturerbe Zentrum Rügen.

Can I return my online ticket?

Refunds for online tickets are not possible.
Please note that your day-dated online ticket will expire if you do not redeem it on the date booked!
An exchange to another date is possible at the ticket shop for a fee.

What types of tickets can I order?

In our ticket shop you can purchase day-dated online tickets in the categories
children, adults, family and concessions (persons with disabilities, students 15 and over, university students, pensioners, 65+).

For reduced tickets, please bring your ID with you so that it can be checked on site.

How can I pay?

Online tickets can be paid for by credit card (Mastercard and VISA), instant bank transfer and PayPal.

Is the online ticket transferable?

Online tickets are transferable within the same category (children, adults, concessions). However, commercial resale is prohibited.

Of course, each online ticket can only be used once.

I am severely disabled and may bring an accompanying person. How do I get a ticket?

An accompanying person for disabled persons with the suffix B in their ID can be booked directly
in the ticket shop under the category "Reduced (with B in ID)" free of charge.

What happens if I delete my online ticket by mistake or do not receive an e-mail or can no longer find it?

If you have deleted or lost your order confirmation, you can send us an e-mail to onlineticket@eak-ag.de

We will be happy to send you the tickets again.

Do I have to expect waiting times at the entrance despite having an online ticket?

At weekends and during holidays, you should expect an increased number of visitors and therefore longer waiting times at the entrance.

We use cookies on our website. Some of them are essential, while others help us to improve this website and your experience. Privacy Policy information