Frequently-asked questions

Can I take my dog?

Dogs* or any other animals are unfortunately not allowed on the walkway. 

In addition to the hygiene aspect, the safety aspect for animals and humans plays a major role in the prohibition of animals on the walkway. Although most owners might act responsibly and keep an eye on their animals, dogs can show unexpected behavior towards strangers or other animals. Fear of heights can also trigger an uncontrolled flight response in dogs. Unfortunately, the narrow path width does not offer any retreat or escape option for animals or for people who are afraid of dogs.

*Exception: Disabled companion and assistance dogs.

Where can I purchase tickets for the Treetop Walk Usedom?

Tickets can be purchased directly on site at the ticket office of the treetop walk or in advance online in the ticket shop. 
Purchasing tickets at the ticket office and admission are possible until 1 hour before the treetop walk closes.

Please note that you currently need to leave your contact details for tracking during the COVID-19 pandemic at the checkout (form or LUCA app). We will destroy the contact details after four weeks and only hand them over to the relevant health authority if requested.

Click here for our admission prices, opening hours and the online ticket shop!

Can I visit the treetop walk in bad weather?

Yes, the walk is open when it rains, and it is cleared of any snow in winter.

We only reserve the right to close the walk for safety reasons in case of thunderstorms, hail, storms and ice

Are children allowed on the walk?

Of course, children are allowed on the walk. However, children under the age of 14 need to be accompanied by an adult.

We offer a comic rally on the treetop walk for children and teenagers. The nature and landscape-themed comic panels, specially designed for our younger visitors, playfully and refreshingly introduce the theme of biodiversity.

The comic booklet, which can be purchased at the ticket office, is a guide booklet for the treetop walk.

It raises questions that can be answered by reading and looking at the panels on the treetop walk. The walk is also accessible, i.e. you can also comfortably access the walk with a pushchair or wheelchair.

Families benefit from a family tariff

Can I use the walk with inline skates?

Unfortunately, no! You are not allowed to use the walk on inline skates, skateboards, city scooters or bicycles for safety reasons.

How long does a visit to the walk take?

The walk has an overall length of 1,350 metres. Visits can take anything between 1 and 2 hours. 

What else is there to see or do apart from visiting the walk?

You’ll find our very own restaurant ’Futterkrippe’ right by exit from the treetop walk.

Is disabled parking available?

Directly in front of the treetop walk is the public, fee-based car park of the Heringsdorf train station. Parking spaces for people with disabilities are also available here.

Is the treetop walk accessible with a wheelchair or pushchair?

The entrance, the treetop walk and the lookout tower are barrier-free.

Access to the actual walkway is via a lift in the entry tower, which also enables seniors, wheelchair users and parents with prams to visit comfortably and without worries.

With a maximum gradient of 6%, the treetop walk is also accessible for wheelchair users or prams.

Quiet zones with no ascent always offer places to rest.

At the end of the walkway is the 33 meter high view tower. With a wheelchair or pushchair

Access is possible up to the top platform.

Our gastronomy, the Futterkrippe, is also barrier-free.

Are there accessible toilets on the treetop walk?

Disabled toilets are available for your use.

Is there a baby changing room?

A baby changing room is available in the disabled toilet.

Can I borrow a wheelchair or walker?

There is a wheelchair service at the Treetop Walk Usedom. Wheelchairs and walkers can be borrowed free of charge; please book by telephone. Telephone reservations on +49 38378 / 48 82-0.

 Important information: 

• When visitor numbers are particularly high, it is possible that all our wheelchairs and walkers are being used.

• Please note that valid photo ID must be left at the ticket office as a deposit.

• You should collect your ID from the ticket office at least 1 hour prior to closing.

FAQ for buying online tickets

Where can I get tickets for the treetop walk?

Tickets can be purchased either directly at the treetop walk or in advance in the online ticket shop.

Buy your tickets directly online here and save yourself possibly longer waiting times at the ticket office. 

How do I book an online ticket?

1. Access the ticket shop

2. Select the ticket type.

3. Select the number of tickets.

4. Select a date.

5. Select a time slot for your arrival at the entrance of the treetop walk.

6. Confirm your order and continue with the payment process.

7. Tickets will be sent to your email address and can then be printed out or shown on your smartphone when you visit.

8. Enter your contact details for tracking during the COVID-19 pandemic. We will destroy the contact details after four weeks and only hand them over to the relevant health authority if requested.

How do I access the treetop walk with my online ticket?

 Please look for the "Online Tickets" sign in the ticket office area. With your online ticket, you can enter the treetop walk directly, without having to wait long at the ticket office. It is not necessary to exchange it for another ticket. Simply bring your online tickets printed out or on your smartphone and scan the QR code directly at the scanner.

Do I have to print out my ticket?

No, you don't have to. For the sake of the environment, you can also scan your ticket on your smartphone at the scanner.

How can I print my online tickets?

If you would like to print the tickets, you can access your online tickets via the "Download tickets" button in the confirmation email.

Is a black and white printout also sufficient?

Yes, it is only important that the QR code is clearly visible. Please make sure that there is enough ink ("toner") in the printer.

Can I combine several Online Tickets on one A4 page?

No, due to the readability of the QR code, each online ticket must be printed on a separate A4 page.

Can I also have tickets delivered by mail?

No, tickets are only available in digital form as online tickets in the ticket shop.

Can I order a gift voucher online?

You can order our gift vouchers here.

You can find more information about buying and redeeming the vouchers  here

I have a free ticket for the Treetop Walk Usedom. Can I redeem it in the online ticket shop?

Unfortunately, free tickets cannot be redeemed online in the ticket shop, but can only be converted into an admission ticket directly at the ticket offices on the treetop walk.

Can I combine discount promotions with the online ticket?

You can only get reduced admission tickets from discount promotions directly at the entrance ticket offices at the treetop walk.

When do I have to order my online tickets at the latest so that I receive them in time before my visit to the treetop walk?

You can even order your online tickets while still in the queue directly at the trail and scan the tickets directly at the scanner.

How long are the online tickets valid?

Our online tickets are day-dated and only valid on the selected day of the visit. Please note the exact opening hours  of the Treetop Walk Usedom.

Can I return my online ticket?

Refunds for online tickets are not possible.

Please note that your day-dated online ticket will expire if you do not redeem it on the date booked!

An exchange to another date is possible free of charge in the ticket shop.

What types of tickets can I order?

In our ticket shop you can purchase day-dated online tickets in the categories children, adults, family and concessions (people with disabilities, students 15 and over, university students, seniors, 65+). 

For reduced tickets, please bring your ID with you so that it can be checked on site.

How can I pay?

Online tickets can be paid for by credit card (Mastercard and VISA), instant bank transfer and PayPal.

Is the online ticket transferable?

Online tickets are transferable within the same category (children, adults, concessions). However, commercial resale is prohibited. 
Of course, each online ticket can only be used once.

I am severely disabled and may bring an accompanying person. How do I get a ticket?

An accompanying person for disabled persons with the suffix B in their ID can be booked directly in the ticket shop under the category "Reduced (with B in ID)" free of charge.

What happens if I delete my online ticket by mistake or do not receive an e-mail or can no longer find it?

If you have deleted or lost your order confirmation, you can send us an e-mail to onlineticket@eak-ag.de 
We will be happy to send you the tickets again. 

Do I have to expect waiting time at the entrance despite having an online ticket?

At weekends and during holidays, you should expect an increased number of visitors and therefore longer waiting times at the entrance.

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